Anthony V. Fasulo Jr.

88 Congress Street

Milford, MA 01757

Cell:(774)248-5691

Home:(508)473-9653

afasulojr@yahoo.com

 

 

Summary

 

Dependable and motivated IT Technician who has excellent customer service skills.  Ability to learn a variety of new IT skills, Detail orientated and will work well under pressure in a deadline-driven environment.

 

Technical Skills

 

Operating Systems:

Windows Workstations Versions: XP, Vista, 7, 8

Windows Server Versions: 2008, 2008R2, 2010, 2010R2

Mac OSX 10.6 – 10.10

 

Technologies:

Active Directory, Group Policy, Exchange 2007, 2010, 2013, Active Sync, vCenter Server

Appliance, Cisco ASA Firewall, Multifunction Printers, Shoretel Phone Servers, Google Apps, Mimecast, Intermedia, Office365, SCCM, RSA, Kronos, Caretracker

 

Software Packages:

Microsoft Office (Versions: 2007, 2010, 2011 for Mac, 2013), Symantec Enterprise Protection, AVG Antivirus and Managed Workplace, Sophos Antivirus Kaspersky Antivirus, Microsoft Remote Desktop, LogMeIn Central, LogMeIn Rescue, Cisco IPSEC VPN, Cisco Anyconnect VPN, Sonicwall Global VPN, Sonicwall Net Extender

 

Networks and Protocols: 

TCP/IP, DNS, DHCP, POP3, SMTP, HTML, FTP

 

Structured Cabling: 

Planning/Hanging pathways, Termination of Copper (STP/UTP), Grounding

 

 

 

 

 

 

 

 

Education

 

American Career Institute, Framingham, MA                                                        2012

  

A+ Certified, 2012

Net + Certified, 2012

OSHA 10 Certified, 2012

HILITI Fire Stop, 2013

 

 

 

 

Experience

 

Boy Scouts of America                                                                                               2010

                                                                                                

Completed years of training with the Boys Scouts.  In 2010 I earned the rank of Eagle Scout.

 

Five Star Senior Living                                                                           PC Services Specialist

3/15 - Current

 

Responsibilities include:

·  Small team management

·  Minor project management (Win7 upgrade 900+ PCs)

·  SCCM management

·  Responding to and documenting tickets via a ticketing system (Service Now)

·  Managing, Creating, and Troubleshooting RSA tokens

·  AD management (Unlocking accounts and resetting passwords)

 

Coretellignet, Needham, MA                                                               Remote Support Engineer

1/14 – 1/15

Primary Clientele: Venture Capitalists, Law Firms, Software Developers, Non-profits

Responsibilities include:

·  Responding to and documenting tickets via a ticketing system (Solarwinds).

·  Providing support to users via email and phone calls (15-30 tickets closed a day).

·  Troubleshooting Outlook, Exchange, and mail flow issues.

·  Running backups and file restores through various software and vendors.

·  Basic Active Directory and Exchange support.

 

 

 

 

 

 

 

M&H Consulting, Natick, MA                                                            IT Consultant/Technician

9/13 – 1/14

 

Primary Clientele: Venture Capitalists, Law Firms

 

Responsibilities include:

·  Advising companies on hardware, software, and networking changes that would better optimize their data environments.

·  Cleaning up viruses.

·  Running preventive maintenance,

·  Documenting changes in client information, software, and hardware setups,

·  Setting up new PC’s for domain use,

·  Troubleshooting all types of IT issues that may have arose at the clients company,

·  Calling vendors for more specific tech support and orders, and much more. 

 

MTS Services, Londonderry, NH                                                          Structured Cable Tech

8/12 – 10/13

 

Responsibilities include:

·  Running network cable (Overhead, Fiber, OSP)

·  Terminating network panels

·  Building MDFs/IDFs

·  Splicing network cables

·  Grounding

 

McDonalds, Bath, NY                            Crew

7/10 – 6/11

 

Responsibilities included:

·  Prepping for Breakfast, lunch and Dinner

·  I also have Register and drive thru experience 

·  I worked a rotating shift and all holidays